Last updated: [Add Date]
At Philly Chevy Trucks, your satisfaction is our top priority. We want you to feel confident when ordering from us. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work, so there are no surprises.
Eligibility for Returns
You may request a return if all of the following conditions are met:
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The return request is made within 30 days of delivery
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The item is unused, uninstalled, and in original condition
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The item is returned with original packaging, tags, and accessories
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The product was not marked as final sale or non-returnable at the time of purchase
Returns that do not meet these conditions may be declined.
Non-Returnable Items
For quality control and safety reasons, we cannot accept returns on:
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Installed or used parts
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Electrical components once opened
- Items damaged due to misuse or improper installation
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Custom-made or special-order items
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Clearance or final-sale products
If you are unsure whether an item is returnable, please contact us before ordering or review individual product descriptions for any additional return restrictions.
How to Start a Return
To request a return:
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Contact our support team at info@phillychevytruckparts.com
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Provide your order number and reason for return
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Once approved, you will receive a Return Authorization Number (RAN) along with detailed return instructions.
Returns sent without prior approval may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to our error (wrong item or defective product)
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We recommend using a trackable shipping method
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Philly Chevy Trucks is not responsible for items lost or damaged during return transit
Original shipping charges are non-refundable.
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Return Period: 30 days from delivery
- Restocking Fee: None
- Return Method: Mail-in return
- Return Label: Customer responsibility
- Refund Currency: USD (United States Dollars)
Refunds
Once your return is received and inspected:
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Approved refunds are issued to the original payment method
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Refunds are processed within 10 business days
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You will receive a confirmation email once the refund is completed
Please note that banks and payment providers may take additional time to post the refund.
Exchanges
We only replace items if they are defective or damaged. If you require an exchange for the same item, do contact our support team with photos of the issue for faster assistance. If you need a different item, please return the original product and place a new order.
This helps ensure faster processing and accurate inventory availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Include clear photos of the item and packaging
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We will review the issue and provide a resolution, which may include a replacement or refund
Claims submitted outside this window may not be eligible.
Order Cancellations
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Orders may be canceled before shipment
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Once an order has shipped, it cannot be canceled and must follow the return process
Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account again.
- Contact your bank or credit card provider, as processing times may vary.
- If the issue persists, do contact us using the details below.
Our Commitment
We take pride in the products we sell and aim to be fair and transparent. Every return request is reviewed carefully, and we always work toward a reasonable solution when issues arise.
Contact Us
For questions about returns or refunds, reach out to us:
Email: [support@yourstore.com]
Business Hours: Monday–Friday, 9:00 AM–5:00 PM