Shipping Policy

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Thank you for choosing Philly Chevy Trucks!

We are committed to delivering your order quickly, safely, and transparently. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, costs, and other important details. Please review the details below to understand our domestic shipping process, timelines, and policies.

Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

• Order Cut-off time: 2:00 PM (Business Days: Monday–Saturday)

• Orders placed after business hours or on weekends/holidays will be processed the next business day.

• During high-demand periods, processing times may be extended. Customers will be notified of any significant delays.

Shipping Destinations

We currently ship to:

• United States ONLY

For international orders, please contact us before placing an order as we do not ship internationally at this time.

Shipping Methods & Carriers

We ship using reliable, trackable carriers, including but not limited to:

• UPS

• FedEx

• USPS

• DHL

The shipping method available to you will depend on your location, order size, and product type.

Shipping Costs and Taxes

• Flat Rate Shipping: $135.99 per order (includes handling)

• Sales Tax: 8% (applied at checkout)

• We do not add hidden handling or processing fees.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping (U.S.): 1–3 business days (if available)

• Total Delivery Time = Processing Time + Transit Time

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs inspections, or other factors beyond our control.

Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number.

• Tracking information may take up to 24-48 hours to update after shipment.

Delivery Exceptions

• Delivery delays may occur due to circumstances beyond our control, including:
  • Severe weather conditions
  • Natural disasters
  • Carrier or logistical disruptions
  • Remote or rural delivery locations

  We appreciate your patience and understanding in such cases.

Incorrect Address or Failed Delivery

• Customers are responsible for providing an accurate shipping address at checkout.

• Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.

• We are not responsible for delays or losses caused by incorrect address information provided by the customer.

• Address changes are not guaranteed once an order is placed.If you need to update your shipping details, contact us immediately. Once the order has shipped, rerouting may not be possible.

Lost, Damaged, or Delayed Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

• If a shipment is lost or significantly delayed, we will work with the carrier to resolve the issue.

• Replacement or refund decisions are made on a case-by-case basis in accordance with carrier policies.

Contact Information

If you have questions about shipping, please contact us:

• Email: info@phillychevytrucks.com

• Phone: +1 (541) 249-3681

• Business Hours: Monday–Saturday, 9:00 AM–6:00 PM (EST local time)